Frequently Asked Questions

I have a problem!

• I can't find my genre when submitting my track?
• I Have a Copyright Claim!
• My track is on the wrong artist profile
• I can’t find my music on streaming sites
• My audio file isn’t accepted. What should I do?
• My artwork isn’t accepted. What should I do?

Legal & Policy

• What are your Terms of Service?

Account Management

• What happens to my music if I close my account?
• Is there a mobile app for managing my account?
• How do I close my account?
• How do I changed my subscription plan?
• Can I manage multiple artist under one login?

Promotional Tools & Analytics

• Do you offer any partnerships with brands for promotion?

Collaborations & Splits

• Can collaborators see earnings from the release?
• Can I distribute music as a group or band?

Metadata & Quality Control

• Do you offer mastering services?
• What should I do if my track gets rejected?
• Are there specific guidelines for cover art?
• What formats do you accept for music files?
• Can I update my metadata after the music is live?

Technical Support & Customer Service

• How do you handle support requests outside of business hours?
• Can I access a knowledge base or help center?
• What do I do if I have a technical issue?
• Do you offer live chat support?
• Are there response time guarantees for support inquiries?
• How do I contact customer service?

Music Rights & Licensing

• How do I get a Tunecode?
• Can I distribute music that I collaborated on with other artists?
• Do I need to own all the rights to my music?

Distribution & Release Timing

• How Long Does It Take for My Release to Be Removed from Streaming Services After I Issue a Takedown?
• Are there any geographical restrictions on distribution?
• How do I know if my release was successful?
• Will I receive confirmation when my music is live?
• What happens if my release date changes?

Pricing & Fees

• Do you charge for updates or revisions after a release?
• Can I upgrade my plan later if I need more features?
• Do I need to pay for each release?
• How much does it cost to distribute my music?

Royalties & Payments

• What happens if my track doesn't generate any royalties?
• Can I see a breakdown of my earnings?
• Does your platform handle publishing royalties or performance royalties?
• How often are payments processed?
• Is there a minimum payout threshold?
• What payment methods do you support?

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